News

The Department of Human Services (DHS) Med-QUEST Division (MQD) Enrollment Call Center is again open for business. As of 10:30 am Tuesday, July 16, six of eight call center lines are fully operational.

The phone line connecting callers to the Med-QUEST Division (MQD) Enrollment Call Center is currently experiencing difficulties.

On July 1, the Hawai‘i Department of Human Services (DHS) will launch Imua Kakou, its new young adult voluntary foster care program designed to help young adults transition to adulthood, independence and self-sufficiency.

The Department of Human Services (DHS) is quickly responding upon now learning that its mailing vendor, Cardinal Mailing Services, did not mail 4,582 Med-QUEST eligibility renewal packages in May. As a result of DHS’ immediate response, no individual will have an interruption to his or her health insurance coverage stemming from the mailing error.

The Department of Human Services (DHS), Benefit, Employment and Support Services Division (BESSD) has received a 2014 Global Case Management Award for Excellence in Social Services for its recently-deployed enterprise content management (ECM) and case management solution (CMS) that supports 22 distributed office locations across the islands. The Global Awards for Excellence in Case Management ...
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Long-Term Care Services Continue

Posted on May 30, 2014 in News

The Department of Human Services (DHS) wants to reassure beneficiaries who continue to meet financial and clinical eligibility criteria that they will continue to receive long-term care services regardless of the end date stated in a recently received notice. The DHS sent notices during the period of May 16- 30, 2014 to approximately 4,500 medical assistance beneficiaries who receive long-term care services in a facility, their own home, or a community-based setting. The notices were generated as a result of adding new long-term care functionality to the DHS eligibility system.

Current QUEST Renewal Process

Posted on May 14, 2014 in News

Between April and September 2014 only, all QUEST households mailed an eligibility form, including households with children, must return their completed ER form to the MQD, or they will lose QUEST coverage. These households will be mailed a letter informing them to look for, and to complete and return, the eligibility renewal form that will be mailed approximately two weeks later. If households do not return a completed form, their eligibility will end. These households will receive a notice that their coverage has ended.

Youth Stowaway has Left Hawaii

Posted on May 3, 2014 in News

The 15 year-old youth who stowed away in the wheel well of a Hawaiian Airlines jet Sunday, April 20, 2014, is safe and no longer in Hawaii. The State of Hawaii Department of Human Services, Child Welfare Branch has no further involvement in this case.

Youth Stowaway Update

Posted on May 2, 2014 in News

Citing privacy and confidentiality, Child Welfare Services will not disclose any information regarding the current status of the 15 year-old youth who stowed away in a Hawaiian Airlines wheel well on April 20, 2014. If information becomes available for release, the DHS will send out an update.

Stowaway Youth Update

Posted on Apr 29, 2014 in News

The father of the youth who stowed away on a Hawaiian Airlines flight Sunday, April 20, 2014, has arrived in Honolulu. Citing privacy concerns and confidentiality, Child Welfare Services has no plans to disclose any information regarding release of the youth. If more information becomes available for release, the DHS will send out an update.

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