Adult Protective and Community Services Branch
The Adult Protective and Community Services Branch (APCSB) provides protective services for vulnerable adults and home and community-based services to prevent premature institutionalization of clients.
Adult Protective Services (APS) is a mandated service of APCSB that provides crisis intervention, without regard to income, including investigation and emergency services for vulnerable adults who are reported to be abused, neglected or financially exploited by others or seriously endangered due to self-neglect. A vulnerable adult is a person eighteen years of age or older, who because of mental, developmental, or physical impairment, is unable to: communicate or make responsible decisions to manage the person’s own care or resources; carry out or arrange for essential activities of daily living; or protect oneself from abuse.
Highlights of the Adult Protective Services (APS) Law State law (HRS Chapter 346, Part X) requires certain professionals to report vulnerable adult abuse; all others are encouraged to report. The reporter may remain anonymous and is immune from liability for making the report. To make a report call:
Oahu: (808) 832-5115
Kauai: (808) 241-3337
Maui/Molokai/Lanai: (808) 243-5151
East Hawaii (Hilo/Hamakua/Puna): (808) 933-8820
West Hawaii (Kau/Kona/Kohala/Kamuela): (808) 327-6280
Report Form for Adult Abuse and Neglect
Descriptions and Eligibility for Adult Services and Programs (see below)
Adult Services Application Forms
How to Obtain a Background Check
The Case Management for Elderly Victims of Crime Program
provides case management and financial management services for elders on Oahu when a crime has been committed or abuse, neglect, or financial exploitation has already occurred. Services include ongoing case management to provide monitoring for victims, financial monitoring, and direct services including respite and counseling for victims. To receive services, an individual must be 60 years of age or older, has been a victim of a crime or abuse, has unmet needs, and does not meet Adult Protective Services’ criteria of a vulnerable adult. To apply for services or for more information, call the Oahu Adult Intake Unit at 832-5115.
The Chore Services Program provides essential housekeeping services to enable eligible adults to remain in the community. Chore services are available statewide. Services may include housecleaning, laundering, shopping, and meal preparation. To receive services, an individual must be eligible for Supplemental Security Income (SSI), financial or Medicaid assistance from the Department, and must meet other program requirements. Individuals receiving services from Medicaid’s Health Plans (aged, blind, or disabled) are not eligible for this service. Services may be provided without regard to income in adult protective service situations.
Adult Foster Care Program provides placement and case management services to eligible clients in licensed adult residential care homes. To receive adult foster care services, an individual must be eligible for Supplemental Security Income (SSI), financial or Medicaid assistance from the Department.
Senior Companion Program
is a part-time volunteer program that enrolls eligible low-income seniors statewide to provide in-home companionship and limited personal care to frail elders and respite to caregivers. To apply to be a Senior Companion, an individual must be at least 55 years of age, physically able to volunteer 20 hours per week, and meet income and other program requirements. To receive Senior Companion Services, an individual or family must meet program related requirements. To become a companion, apply for services, or for more information about this program, call the Senior Companion Program office on Oahu at (808) 832-0340.
Respite Companion Program
is a part-time employment and training program enrolls eligible low-income seniors to serve frail homebound elders on Oahu. Services include limited in-home personal care, other support services, and respite to caregivers. To be a Respite Companion, an individual must be at least 55 years of age, physically able to work 19 hours per week, and meet income and other program requirements. To receive Respite Companion services, an individual or family must meet program related requirements. To become a companion, apply for services, or for more information about this program, call the Respite Companion Program office on Oahu at (808) 832-5236 and 832-5235.
Foster Grandparent Program
is a volunteer program that recruits eligible low-income seniors statewide to assist children with special and exceptional needs in child-care and school settings. To be a foster grandparent, an individual must be at least 55 years of age, commit to volunteering a minimum of 15 hours per week, and meet income and other program requirements. Foster Grandparent volunteers in return receive a nontaxable stipend, meal allowance, travel reimbursement, and paid vacation and sick leave. To receive the services of a foster grandparent, a child must be 21 years old or younger (persons with developmental disabilities who meet specific criteria may continue to receive services beyond their 21st birthday), have special or exceptional needs, and meet other program requirements. To become a foster grandparent, apply for services, or for more information about this program, call the Foster Grandparent Program office on Oahu at (808) 832-5169.
Transportation Assistance for Resident Aliens and Naturalized Citizens provides help to residents of the state who are 60 years of age or older and an alien or naturalized citizen to return to their homelands outside of the United States. To receive this service, an individual must be eligible for financial assistance from the Department or Supplemental Security Income (SSI), and must meet other program related requirements.
Courtesy Services provides direct services at the request of an individual or other social service agency when there are no other resources available. Services are limited to answering out-of-state and other inquiries about persons known to the Department; social assessments at the request of out-of-state agencies; determining appropriateness for domiciliary care placement; and repatriation for U.S. citizens and dependents. To receive these services, an individual must meet specific financial and program related requirements.
(Adult Service Providers only)
Community Care Foster Family Homes, Case Management Agencies, and Adult Day Care Centers
Effective July 1, 2014, the State Licensing Section has been transferred to the Department of Health (DOH). The DOH Office of Health Care Assurance (OHCA) now has regulatory oversight of community care foster family homes (CCFFH), case management agencies (CMA), and adult day care centers (ADCC). For more information visit http://health.hawaii.gov/ohca/. Community Ties of America (CTA) is designated by OHCA to perform the licensing and certification activities. For information on how to become a CCFFH, CMA, or ADCC, or to file a complaint regarding services, contact: Community Ties of America, Inc. 45-955 Kamehameha Hwy. Suite 300 Kaneohe, HI 96744 (808) 234-5380 OR (877) 236-5380 (Inter-Island Toll Free), (808) 234-5470 (Fax)
Nurse Aide Training and Re-certificationThe Department, as the Medicaid Agency, is the agency within the State that establishes the curriculum requirements for State certification of Nurse Aide Training Programs (NATPs) and determines the contents of the Competency Evaluation programs. The Medicaid Agency determines whether a NATP qualifies to be a State-certified NATP. Call 808-586-7752 for information.
Competency Evaluations are included in certified NATPs. These programs are then referred to as Nurse Aide Training and Competency Evaluation Programs (NATCEPs). Please visit www.med-quest.us/certprograms/certification.html for NATCEP curriculum requirements and instructions and format for the submission of the written NATCEP curriculum.
For a Competency Evaluation and Registered Nurse (RN) Evaluator application, click the links below:
Department of Human Services Nurse Aide Competency/Proficiency Evaluation (DHS 1646) Form
DHS 1646 Instructions
Registered Nurse Evaluator for Nurse Aide Competency/Proficiency Evaluation (DHS 1646a) Form
DHS 1646a Instructions