Important Phone Numbers

If you are reporting child or adult ABUSE, NEGLECT or TRAFFICKING or benefit FRAUD, please call the hotline numbers listed on this page. 

SOCIAL SERVICE DIVISION (SSD)
• Adult Protective Services (APS) Hotline 808-832-5115
• Child Protective Service (CWS) Hotline 808-832-5300
• Child Trafficking
 (CWS) Hotline 808-832-1999 (O‘ahu) or 1-888-398-1188 (Neighbor Islands)

Administrator, Daisy Hartsfield (T.A.)
808-586-5679
FAX: 808-586-5700

Adult & Community Care Services Branch Administrator, Lisa Amador
808-586-5560
FAX: 808-586-5700

Child Welfare Services Branch Administrator, Elladine Olevao
808-586-5708
FAX: 808-586-4806

BENEFIT, EMPLOYMENT SUPPORT SERVICES DIVISION (BESSD)
• Fraud Hotline (relating to EBT, SNAP, TANF, etc.) 808-587-8444

• Public Assistance Information Line 855-643-1643

For SNAP (food stamps) / Financial Processing Centers click here.

Administrator, Brian Donohoe
808-586-5230
FAX: 808-586-5229

Assistant Administrator, Scott Nakasone
808-586-7054

Statewide Branch Administrator, Julie Morita
808-587-3329
FAX: 808-587-3331

Med-QUEST DIVISION (MQD)
• Client Call Center 808-524-3370

For Med-QUEST Application Centers click here

Administrator, Judy Mohr Peterson
808-692-8056

Assistant Administrator, Meredith Nichols
808-692-8059

HIPAA Coordinator, Lim Yong
808-692-8071
FAX: 808-692-8173

Eligibility Branch Administrator Lori-Lei Aponte
808-587-7290
FAX: 808-586-5718

DIVISION OF VOCATIONAL REHABILITATION (DVR)
Administrator, Maureen Bates
808-586-9744

Assistant Administrator, Iva-Starr Cain
808-586-9740
FAX: 808-586-9755

Disability Determination Branch Administrator, Vikki Nakamura
808-973-7013
FAX: 973-1399

Services for the Blind Branch Administrator, Lea Dias
808-586-5275
FAX: 808-586-5288

For DVR neighbor island offices click here

OFFICE OF YOUTH SERVICES (OYS)
Executive Director, Bruce Shimoda
808-587-5710
FAX: 808-587-5734

HAWAII PUBLIC HOUSING AUTHORITY (HPHA)
Executive Director, Hakim Ouansafi
808-832-4694
FAX: 808-832-4679

STAFF OFFICES
ADMINISTRATIVE APPEALS OFFICE
Administrator, Irene Nakano
808-586-5290
FAX: 808-586-5295

FISCAL MANAGEMENT OFFICE
Administrative Services Officer
808-586-4855
FAX: 808-586-4865

AUDIT, QUALITY CONTROL and RESEARCH OFFICE
Business Management Officer, Paul Sasaki
808-586-4867
FAX: 808-586-4810

OFFICE OF INFORMATION TECHNOLOGY
Chief Information Officer, Ryan Shimamura
808-586-5141
FAX: 808-586-5147

BUDGET, PLANNING, AND MANAGEMENT OFFICE
Budget, Planning, and Management Officer, Linda Komatsu-Wong
808-586-5124
FAX: 808-586-5118

PERSONNEL OFFICE
Personnel Officer, Brenna Hashimoto
808-586-4950
FAX: 808-586-4990

Recruitment Information, Patti Taketa
808-586-4969

Employment Verification
808-586-5003

DIRECTOR’S OFFICE
Mailing Address: P.O. Box 339, Honolulu, HI 96809-0339
Street Address: 1390 Miller Street, Room 209, Honolulu, HI 96813
FAX: 808-586-4890
Email: [email protected]

Director – Cathy Betts
808-586-4993

Deputy Director – Joseph Campos II
808-586-4993

Public Information & Communications Officer (UIPA and Media Contact) – Amanda Stevens
808-586-4892

Complaints Liaison & Legislative Coordinator – R. Malia Taum-Deenik
808-586-4994