Financial assistance available to help Hawaiian Electric customers in need pay bills through CARES Act funding, and other aid available from government, nonprofits:

July 2020 – click here to learn more

September 2020 – click here to learn more


The Low-Income Home Energy Assistance Program (LIHEAP) provides heating and/or cooling assistance to needy Hawai’i households by assisting with a one-time payment towards their utility bill (electric or gas) in two ways:

  • Energy Crisis Intervention (ECI) program assists needy households in crisis, the electric or gas service has been disconnected or will be terminated as the household has been notified via a disconnect notice from utility company.  Applications for ECI are accepted year-round, but the amount of approvals each month are limited and fill quickly.
  • Energy Credit (EC) program assists needy households who are not in crisis but need assistance with bill payment for the heating and cooling of their residence .
    *The Application period for the EC program is June 1-30, 2020.*

The Program  begins  October 1st to September 30th  each year.  A household may receive one LIHEAP payment per program year.   All benefits are paid as a one-time only credit paid directly to the utility company of your choice.

Applications for LIHEAP are completed by Community Action Programs on each Island.
DHS does not accept or process applications.

Get Eligibility Information and Where to Apply

Get 2020 Application