DHS Public Information Amid COVID-19

The State of Hawaii Department of Human Services (DHS) continues to take aggressive and proactive actions to protect the health and safety of the individuals and families we serve through the COVID-19 pandemic and beyond. DHS staff is committed to ensuring that benefits are processed as quickly as possible and that the department is responsive to the needs of the community and questions they may have.

Noted below are comprehensive SNAP as well as Med-QUEST comparative data starting from the beginning impacts of COVID-19 (March/April 2020), to present.

DHS is committed to transparency and provides public information on federal funds to the department as noted below.

The State of Hawaii Office of Federal Awards Management hosts this data – click here

 

SNAP Data by County Received and Approved – click here

Applications Received (Households):

4/26/2020 -1/7/22 = 143,184

Applications and Recertifications Approved (Households):

4/27/2020 – 1/7/22 = 163,048
(data includes approvals from past eligibility reviews)

DHS is working diligently to improve the telephone system and call center process and thanks the community for their continued patience and understanding. With the large number of individuals and families applying for benefits, and also renewing their benefits, we are experiencing delays and there are longer wait times in reaching the Processing Centers by phone.

We care deeply about you and your family and are working hard to remedy these issues.

DHS applied for, and received this temporary waiver from the federal government (USDA Food and Nutrition Service).

Beginning January 1, 2022 through March 31, 2022, the interview requirement for new applications and renewals will be waived for:

  • Supplemental Nutrition Assistance Program (SNAP)/Food Stamps
  • Temporary Assistance for Needy Families (TANF)
  • General Assistance (GA)

Clients may be contacted for an interview if additional information is needed to process the application or renewal.

Please note that during this time, paperwork still needs to be submitted online at this linkhttps://pais.dhs.hawaii.gov/PAIS/#!/ or dropped off in the dropbox at any Processing Center.

For more information about this interview waiver, please see the News Release.

For more information on case-specific reporting requirements contact any Processing Center or the Public Assistance Toll Free Information Line at 1-855-643-1643.

Total SNAP Recipients by Month: 2019, 2020, and 2021

January 2019 = 158,949
January 2020 = 153,634
January 2021 = 193,761

February 2019 = 158,581
February 2020 = 152,252
February 2021 = 197,958

March 2019 = 155,902
March 2020 = 153,047
March 2021 = 201,193

April 2019 = 154,526
April 2020 = 171,451
April 2021 = 202,822

May 2019 = 154,618
May 2020 = 177,569
May 2021 = 203,885

June 2019 = 154,161
June 2020 = 180,301
June 2021 = 205,282

July 2019 = 154,669
July 2020 = 176,516
July 2021 = 206,226

August 2019 = 154,642
August 2020 = 177,083
August 2021 = 197,132

September 2019 = 155,293
September 2020 = 179,205
September 2021 = 189,956

October 2019 = 155,061
October 2020 = 177,792
October 2021 = 182,632

November 2019 = 154,517
November 2020 = 184,713
November 2021 = 171,219

December 2019 = 154,377
December 2020 = 189,285
December 2021 = 166,139

Note:  This is data of all recipients of SNAP that may be receiving other program benefits as well.


Med-QUEST/Medicaid:

Med-QUEST / Medicaid Data by County – click here

More than 107,000 additional lives are covered by Medicaid from the start of the pandemic (March 2020), this equates to 33% increase in enrollment.

An unprecedented number of more than 434,700 individuals are now covered by Medicaid.

Now, more than 30% of our entire state population receives their health insurance through Medicaid and 50% of our keiki (children) are on Medicaid.

QUEST New Enrollments March 6, 2020 – Dec. 13, 2021

Total number of Hawaii residents receiving Medicaid: 434,734

Total number of applications received: 143,229

Total new Medicaid enrollments since March 2020: 107,615

Average time to process:  1-2 days average

Website – medquest.hawaii.gov