Important Phone Numbers

DIRECTOR’S OFFICE
Mailing Address: P.O. Box 339, Honolulu, HI 96809-0339
Street Address: 1390 Miller Street, Room 209, Honolulu, HI 96813
FAX: 808-586-4890
Email: dhs@dhs.hawaii.gov

If you are reporting child or adult ABUSE or NEGLECT or benefit FRAUD, you must call
the hotline numbers listed on this page. DO NOT email the above address.

Director – Pankaj Bhanot
808-586-4993

Deputy Director – Bridget Holthus
808-586-4993

Public Information Officer & Communications Specialist – Keopu Reelitz
(808) 586-4892

Complaints Liaison & Legislative Coordinator – R. Malia Taum-Deenik
808-586-4994

Administrative Assistant & Legislative Coordinator – Lisa Nakao
808-586-4888

BENEFIT, EMPLOYMENT SUPPORT SERVICES DIVISION (BESSD)
• Fraud Hotline (relating to EBT, SNAP, TANF, etc.) 808-587-8444

• Central Files 808-692-7770
• Public Assistance Information Line 855-643-1643

Acting Administrator, Scott Nakasone
808-586-5230
FAX: 808-586-5229

Assistant Administrator, TBD
808-586-7054

Statewide Branch Administrator, Julie Morita
808-587-3329
FAX: 808-587-3331

For BESSD Processing Centers click here.

Med-QUEST DIVISION (MQD)
• QUEST and Medicaid Information 808-586-5390
• Client Call Center 808-524-3370

Administrator, Judy Mohr Peterson
808-692-8050

Assistant Administrator, Leslie Tawata
808-692-8052

HIPAA Coordinator, Lim Yong
808-692-8071
FAX: 808-692-8173

Eligibility Branch Administrator, Alan Takahashi
808-587-7291
FAX: 808-586-5718

For Med-QUEST Application Centers click here

SOCIAL SERVICE DIVISION (SSD)
• Adult Protective Services (APS) Hotline 808-832-5115
• Child Protective Service (CWS) Hotline 808-832-5300

Administrator, Mona Maehara
808-586-5701
FAX: 808-586-5700

Adult & Community Care Services Branch Administrator, Elliot Kano
808-586-7754
FAX: 808-586-5700

Child Welfare Services Branch Administrator, Kayle Perez
808-586-5667
FAX: 808-586-4806

DIVISION OF VOCATIONAL REHABILITATION (DVR)
Administrator, Albert Perez
808-586-9741

Assistant Administrator, Susan Foard
808-586-9740
FAX: 808-586-9755

Disability Determination Branch Administrator, Vikki Nakamura
808-973-7013
FAX: 973-1399

Services for the Blind Branch Administrator, Lea Grupen
808-586-5275
FAX: 808-586-5288

For DVR neighbor island offices click here

OFFICE OF YOUTH SERVICES (OYS)
Executive Director, Merton Chinen
808-587-5706
FAX: 808-587-5734

HAWAII PUBLIC HOUSING AUTHORITY (HPHA)
Executive Director, Hakim Ouansafi
808-832-4694
FAX: 808-832-4679

 

STAFF OFFICES
ADMINISTRATIVE APPEALS OFFICE
Administrator, Irene Nakano
808-586-5290
FAX: 808-586-5295

FISCAL MANAGEMENT OFFICE
Administrative Services Officer, Ken Kitamura
808-586-4856
FAX: 808-586-4865

AUDIT, QUALITY CONTROL and RESEARCH OFFICE
Business Management Officer, Paul Sasaki
808-586-4868
FAX: 808-586-4810

OFFICE OF INFORMATION TECHNOLOGY
Chief Information Officer, Ryan Shimamura
808-586-5141
FAX: 808-586-5147

BUDGET, PLANNING, AND MANAGEMENT OFFICE
Acting Budget, Planning, and Management Officer, Keith Nagai
808-586-4869
FAX: 808-586-5124

PERSONNEL OFFICE
Personnel Officer, Brenna Hashimoto
808-586-4950
FAX: 808-586-4990

Recruitment Information, Patti Taketa
808-586-4969

Employment Verification
808-586-5003