Important Phone Numbers

If you are reporting child or adult ABUSE, NEGLECT or TRAFFICKING or benefit FRAUD, please call the hotline numbers listed on this page. 

BENEFIT, EMPLOYMENT SUPPORT SERVICES DIVISION (BESSD)
• Fraud Hotline (relating to EBT, SNAP, TANF, etc.) 808-587-8444

• Public Assistance Information Line 855-643-1643

For SNAP (food stamps) / Financial Processing Centers click here.

Administrator, Brian Donohoe
808-586-5230
FAX: 808-586-5229

Assistant Administrator, Scott Nakasone
808-586-7054

Statewide Branch Administrator, Julie Morita
808-587-3329
FAX: 808-587-3331

Med-QUEST DIVISION (MQD)
• QUEST and Medicaid Information 808-586-5390
• Client Call Center 808-524-3370

For Med-QUEST Application Centers click here

Administrator, Judy Mohr Peterson
808-692-8056

Assistant Administrator, Meredith Nichols
808-692-8059

HIPAA Coordinator, Lim Yong
808-692-8071
FAX: 808-692-8173

Eligibility Branch Administrator Kimberly Lutao
808-587-7290
FAX: 808-586-5718

SOCIAL SERVICE DIVISION (SSD)
• Adult Protective Services (APS) Hotline 808-832-5115
• Child Protective Service (CWS) Hotline 808-832-5300
• Child Trafficking
 (CWS) Hotline 808-832-1999 (O‘ahu) or 1-888-398-1188 (Neighbor Islands)

Administrator, Daisy Hartsfield (T.A.)
808-586-5679
FAX: 808-586-5700

Adult & Community Care Services Branch Administrator, Lisa Amador
808-586-5560
FAX: 808-586-5700

Child Welfare Services Branch Administrator, Elladine Olevao
808-586-5708
FAX: 808-586-4806

DIVISION OF VOCATIONAL REHABILITATION (DVR)
Administrator, Maureen Bates
808-586-9744

Assistant Administrator, Iva-Starr Cain
808-586-9740
FAX: 808-586-9755

Disability Determination Branch Administrator, Vikki Nakamura
808-973-7013
FAX: 973-1399

Services for the Blind Branch Administrator, Lea Dias
808-586-5275
FAX: 808-586-5288

For DVR neighbor island offices click here

OFFICE OF YOUTH SERVICES (OYS)
Interim Executive Director, Bruce Shimoda
808-587-5710
FAX: 808-587-5734

HAWAII PUBLIC HOUSING AUTHORITY (HPHA)
Executive Director, Hakim Ouansafi
808-832-4694
FAX: 808-832-4679

STAFF OFFICES
ADMINISTRATIVE APPEALS OFFICE
Administrator, Irene Nakano
808-586-5290
FAX: 808-586-5295

FISCAL MANAGEMENT OFFICE
Administrative Services Officer
808-586-4855
FAX: 808-586-4865

AUDIT, QUALITY CONTROL and RESEARCH OFFICE
Business Management Officer, Paul Sasaki
808-586-4867
FAX: 808-586-4810

OFFICE OF INFORMATION TECHNOLOGY
Chief Information Officer, Ryan Shimamura
808-586-5141
FAX: 808-586-5147

BUDGET, PLANNING, AND MANAGEMENT OFFICE
Budget, Planning, and Management Officer, Linda Komatsu-Wong
808-586-5124
FAX: 808-586-5118

PERSONNEL OFFICE
Personnel Officer, Brenna Hashimoto
808-586-4950
FAX: 808-586-4990

Recruitment Information, Patti Taketa
808-586-4969

Employment Verification
808-586-5003

DIRECTOR’S OFFICE
Mailing Address: P.O. Box 339, Honolulu, HI 96809-0339
Street Address: 1390 Miller Street, Room 209, Honolulu, HI 96813
FAX: 808-586-4890
Email: [email protected]

Director – Cathy Betts
808-586-4993

Deputy Director – Joseph Campos II
808-586-4993

Public Information & Communications Officer (UIPA and Media Contact) – Amanda Stevens
808-586-4892

Complaints Liaison & Legislative Coordinator – R. Malia Taum-Deenik
808-586-4994