Important Phone Numbers

DIRECTOR’S OFFICE
Mailing Address: P.O. Box 339, Honolulu, HI 96809-0339
Street Address: 1390 Miller Street, Room 209, Honolulu, HI 96813
Email: dhs@dhs.hawaii.gov
FAX: 808-586-4890

Director – Rachael Wong, DrPH
808-586-4997

Deputy Director – Pankaj Bhanot
808-586-4999

Public Information Officer & Communications Specialist – Kayla Rosenfeld
808-586-4892

Complaints Liaison & Legislative Coordinator – R. Malia Taum-Deenik
808-586-4994

Administrative Assistant & Legislative Coordinator – Lisa Nakao
808-586-4888

BENEFIT, EMPLOYMENT SUPPORT SERVICES DIVISION (BESSD)
• Fraud Hotline 808-587-8444

• Central Files 808-692-7770
• Public Assistance Information Line 855-643-1643

Acting Administrator, Scott Nakasone
808-586-5230
FAX: 808-586-5229

Assistant Administrator, TBD
808-586-7054

Oahu Branch Administrator, Julie Morita
808-587-3329
FAX: 808-587-3331

Neighbor Island Branch Acting Administrator, Phyllis Funada
808-587-3325
FAX: 808-587-3331

For BESSD Processing Centers click here

Med-QUEST DIVISION (MQD)
• QUEST and Medicaid Information 808-586-5390
• Client Call Center 808-524-3370

Acting Administrator, Leslie Tawata
808-692-8050

Assistant Administrator, Patti Bazin
808-692-8053

HIPAA Coordinator, Lim Yong
808-692-8071
FAX: 808-692-8173

Eligibility Branch Administrator, Alan Takahashi
808-587-7291
FAX: 808-586-5718

For Med-QUEST Application Centers click here

SOCIAL SERVICE DIVISION (SSD)
• Adult Protective Services (APS) Hotline 808-832-5115
• Child Protective Service (CWS) Hotline 808-832-5300

Administrator, Mona Maehara
808-586-5701
FAX: 808-586-5700

Adult & Community Care Services Branch Administrator, Elliot Kano
808-586-7754
FAX: 808-586-5700

Child Welfare Services Branch Administrator, Kayle Perez
808-586-5667
FAX: 808-586-4806

DIVISION OF VOCATIONAL REHABILITATION (DVR)
Administrator, Albert Perez
808-586-9741

Assistant Administrator, Susan Foard
808-586-9740
FAX: 808-586-9755

Disability Determination Branch Administrator, Vikki Nakamura
808-973-7013
FAX: 973-1399

Services for the Blind Branch Administrator, Lea Grupen
808-586-5275
FAX: 808-586-5288

For DVR neighbor island offices click here

OFFICE OF YOUTH SERVICES (OYS)
Executive Director, David Hipp
808-587-5706
FAX: 808-587-5734

HAWAII PUBLIC HOUSING AUTHORITY (HPHA)
Executive Director, Hakim Ouansafi
808-832-4694
FAX: 808-832-4679

 

STAFF OFFICES
ADMINISTRATIVE APPEALS OFFICE
Administrator, Irene Nakano
808-586-5290
FAX: 808-586-5295

FISCAL MANAGEMENT OFFICE
Administrative Services Officer, Ken Kitamura
808-586-4856
FAX: 808-586-4865

AUDIT, QUALITY CONTROL and RESEARCH OFFICE
Business Management Officer, Paul Sasaki
808-586-4868
FAX: 808-586-4810

OFFICE OF INFORMATION TECHNOLOGY
Chief Information Officer, Ryan Shimamura
808-586-5141
FAX: 808-586-5147

PERSONNEL OFFICE
Personnel Officer, Yvonne Tanaka
808-586-4950
FAX: 808-586-4990

Recruitment Information, Patti Taketa
808-586-4969

Employment Verification
808-586-5003