Med-QUEST Call Center Enrollment Phone Line Experiencing Difficulty

Posted on Jul 15, 2014 in NEWS

The phone line connecting callers to the Med-QUEST Division (MQD) Enrollment Call Center is currently experiencing difficulties. Hawaiian Telcom personnel have been called and are expected on scene this morning.

Callers who try to contact the MQD Call Center at 524-3370 will hear a recorded greeting, and be prompted to their desired action.  However, callers who press the “enrollment” prompt will hear the message “your call could not be completed” OR will be put on hold.  Please hang up and follow the instructions below.

Individuals who need to apply for Medicaid should visit the DHS online portal

Individuals who need help completing an application for financial assistance should call the Hawaii Health Connector at 1-877-628-5076

Individuals inquiring about eligibility are asked to contact their county MQD office.

Oahu                       808-587-3540
East Hawaii (Hilo)         808-933-0339
West Hawaii (Kona)       808-327-4970
Maui County                808-243-5780
Kauai                      808-241-3575

The Department of Human Services (DHS) MQD apologizes for any inconvenience.


Media Contact:
Kayla Rosenfeld, Public Information Officer
586-4892; [email protected]