Department of Human Services

The Department of Human Services (DHS) Med-QUEST Division (MQD) has restored access to its eligibility system. The scheduled system enhancements of KOLEA included changes to both the client and worker portals, and users should experience improved automation of the eligibility process and easier access to health care coverage. Individuals may now resume applying online through KOLEA for health care coverage. As of 6 pm Monday, DHS has received 11 online applications.

KOLEA was back online at 3:30 pm Monday afternoon, three and a half hours later than planned. Performing testing on the system before bringing it back online is standard practice, and no problems were encountered on the client portal. However, a problem was encountered on the eligibility worker portal regarding the interface between enterprise content management and the Seibel database. The problem has since been resolved.

KOLEA has advanced Hawaii’s Medicaid system by allowing applicants to submit applications online, in addition to paper applications. Whereas previously applications would routinely take many weeks if not longer to process, online applications can now be processed overnight. Utilizing 90% federal funding, the Department replaced its 20+ year-old eligibility system with KOLEA. The MQD provides health care coverage statewide to more than 300,000 eligible residents.

To apply online for medical coverage visit www.mybenefits.hawaii.gov.

For information about the DHS Med-QUEST Division or other DHS programs visit www.humanservices.hawaii.gov

Media Contact:
Kayla Rosenfeld,
DHS Public Information Officer
808-586-4892
[email protected]
www.humanservices.hawaii.gov