The Department of Human Services (DHS) Benefit, Employment and Support Services Division (BESSD) is operating assistance centers
for current SNAP beneficiaries on the east side of Hawaii Island who were impacted by Tropical Storm Iselle.

At these assistance sites, SNAP households may request reimbursement for the actual dollar value of food destroyed by storm related power outages.  The reimbursement cannot exceed the household’s current monthly allotment (HAR 17-681-31).  BESSD representatives will be stationed at the below locations Mondays –Fridays between 8:30 am – 3:30 pm, through August 22.

  • Hawaiian Shores Community Center (CLOSED effective Tues., Aug. 19)
  • Nanawale Estates Community Association
  • Leilani Estates Community Center Association
  • Hawaiian Paradise Park – Community Center (relocated from the Church)

To qualify for reimbursement, the affected household must have been participating in the SNAP when the disaster occurred, and report the loss to the DHS/BESSD within 10 days of the severe weather event. The deadline to submit reimbursement requests for food spoiled during Tropical Storm Iselle is Wednesday, Aug. 20, 2014.

Big Island residents who need more information may call the BESSD office at 981-7288

Aloha from the Department of Human Services!

Our Mission:  Our committed Department of Human Services (DHS) staff strive to provide timely, efficient and effective programs, services and benefits, for the purpose of achieving the outcome of empowering those who are the most vulnerable in our State to expand their capacity for self-sufficiency, self-determination, independence, healthy choices, quality of life and personal dignity. Director’s Message

  Child Abuse or Neglect Reporting Line

808-832-5300 or (toll free) 1-800-494-3991

Adult Abuse or Neglect Reporting Line


Free Interpreter Services are available to assist with access to Department of Human Services.  Call (toll-free) 1-888-764-7586.


Where Can I Find Info On

Social Services (SSD)

Benefit, Employment & Support Services (BESSD)

BESSD provides clients with monthly benefits that supplement such essentials as food, shelter, and child care, as well as employment support and work training, and dependency diversion and prevention. Find out more.


Division of Vocational Rehabilitation (DVR)

The DVR (formerly called the Vocational Rehabilitation and Services for the Blind Division) is a state-federal program for individuals with disabilities who require assistance to prepare for, secure, retain or regain employment. Find out more.

Hawaii Public Housing Authority (HPHA)

The Hawaii Public Housing Authority helps provide low-income Hawai`i residents with affordable housing and shelter without discrimination. Find out more.

Office of Youth Services (OYS)

Office of Youth Services provides and coordinates a continuum of services and programs for at-risk youth to prevent delinquency and reduce the incidence of recidivism. Find out more.

Commission on the Status of Women (HSCSW)

Hawaii State Commission on Status of Women works for equality for women and girls in the state by acting as a catalyst for positive change through advocacy, education, collaboration and program development. Find out more.

Commission on Fatherhood

State Commission on Fatherhood promotes healthy family relationships between parents and children. Find out more.


Info Lines

  • To Report Lost, Stolen or Damaged EBT card 1-888-328-4292
  • To Check EBT Account Balance
  • Medical Assistance Information: 211 Emergency: 911
  • Public Housing Application 832-5960
  • Public Assistance Announcements 643-1643


  • Fraud Hotline
    • Oahu:  587-8444
    • Big Island:  933-8899
    • Kauai:  241-7106
    • Maui:  243-5840